SHIPPING POLICY
SHIPPING INFO
1.WHEN WILL MY ORDER SHIP?
Shipping times kick in when your item(s) have left our distribution centre. Please allow for 1-3 business days for processing at our distribution centre according to our stock before your order is shipped.
2. SHIPPING TIME
Standard Shipping to US: 2-7 business days.
Standard Shipping to Others: 3-15 business days.
Note: Due to COVID-19, the shipping time can take longer than expected date.
Tracking information will begin delivering upon dispatch of your order. You will receive your tracking number via the email you place your order through. Please check your junk/spam folder in case you’re unable to find your dispatch email.
If you’d like to track your order via your local courier, please visit https://www.17track.net/en.
We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.
Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam, and Alaska cannot be delivered via express.
3. SHIPPING FEE
We currently offer free shipping to orders over $30. Shipping fee depends on your countries and areas.
Clients need to cover the resend shipping cost if parcels returned by insufficient/wrong address and contact information.
4. DO YOU SHIP TO APO/FPO/DPO ADDRESS?
Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days. Clients may need to go to the local courier to pick up parcels for APO/FPO/DPO address orders.
5. WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
ALL INTERNATIONAL ORDERS:
Skygiving cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Skygiving cannot tell you what the cost will be as customs policies and charges can vary from country to country.
If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to Skygiving. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.
6. COUNTRIES AND AREAS WE CURRENTLY DO NOT SHIP TO
Due to COVID-19, shipments to below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
BOLIVIA, CAMEROON, CARIBBEAN, CURACAO, BAUMHOLDER, GUATEMALA, GUERNSEY, GUINEA-BISSAU, ISLE OF MAN, JERSEY, MONTENEGRO, NIUE, AMERICAN SAMOA ISLANDS, SAO TOME AND PRINCIPE, SAINT MARTIN, SOLOMON ISLANDS, SOMALIA, SOUTH SUDAN, LIBYA, SYRIA, TOKELAU, TRISTAN DA CUNHA, YEMEN ARAB REPUBLIC, SAIPAN, SAINT-PIERRE AND MIQUELON
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
RETURN POLICY
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .
1. Receive a faulty item?
We're really sorry to hear this! In the unlikely event that you've received a faulty item, please send an email to skygivingshop@gmail.com immediately with following information:
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Your order number
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Which item is damaged
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Photographic evidence
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Photo of the label
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All labels must still be attached to return the goods. Item(s) cannot be returned if the label has been cut/removed.
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 14 days of the delivery date.
2.How can I exchange my item?
If you want a size exchange after receiving your items, please send an email to skygivingshop@gmail.com immediately with following information:
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Your order number
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Which item you want a size exchange
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New size
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Photo of the label
Please note, that if the item has been worn, washed or used in any way with all labels attached, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear. Item(s) cannot be exchanged if the label has been cut/removed.
The customer will be required to cover any costs involved in order to exchange your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.
Note: Once the return/exchange/refund claims approve, please send out items within 7 days. Otherwise, the claims would be invalid.
All claims for size exchange must be made within 14 days of the delivery date.
3.I entered the wrong item / shipping address. What do I do?
We can change your item / shipping address before item ship. Just email to skygivingshop@gmail.com immediately with following information:
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Order number
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Wrong item name / shipping address
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Correct item name, size, and color / shipping address
We are unable to make any changes or amendments to your order if your order shipped.
REFUNDS: Please note, we do not issue refunds on non-faulty items. We will refund after your return item is received back at our facility and all details are confirmed. However, we do treat each return on a case by case basis, and cash refunds are eligible.
Note: Once the return/exchange/refund claims approve, please send out items within 7 days. Otherwise, the claims would be invalid.
